WHAT OTHER CUSTOMERS HAVE ASKED

How much does solar cost?

Solar has a wide range of cost depending on the size of the system. The more solar you install, the higher the cost.Also, the more solar you install, the more money you save every year. We'll provide you with an accurate estimate that details total system cost, and your site assessment will provide a great tool to help you decide if solar is right for you.

How much solar do I need?

We'll guide you through the process of calculating how much solar you need with our highly accurate software and solar site assessments. The amount of solar you need is a balancing act of available space, budget, and electric energy consumption.

Will my solar panels work when utility power goes out?

With a basic grid-tied set up without a battery, your solar panels will shut off during a grid power outage. An upgrade option is available to add an emergency backup power package which will allow you to use your solar panels as backup power during a grid outage.

Do I need batteries?

Batteries are an optional upgrade feature to provide backup power during a grid outage. You will still be connected to the electric grid similar to a basic grid-tied system. When the power goes out, you will disconnect from the electric grid and be able to power loads via your battery and solar panels.

Where is my power stored?

Unless you have batteries in your system, your power isn't stored anywhere. It is fed directly to the grid.

Do you provide the necessary maintenance to my system?

Yes. Typically, maintenance is minimal and includes replacing any failed equipment. The panels usually stay clean via the combination of rain and warm weather.

How do I know if my system is working properly?

Our system monitoring capabilities provide the necessary data to ensure all components are performing properly.

What is the next step?

You will find the next step in your solar installation process in your customer portal. Visit it to find out what the next step is in your solar power installation.

How long will the install take?

In practically no time at all! We pride ourselves on providing a speedy, painless process when installing your new solar panels. Our installation team generally takes 1-2 days to install your solar system. Once your system is installed, we send a request to your utility company to set an appointment to come out and inspect it. They can take weeks before they come out for your inspection.

Will all the panels fit?

Absolutely! You'll be set up with a design team that will first inspect your roof. After that, they'll design a solar panel system that is completely custom to your roof and your needs..

Does my roof look ready for solar?

Your Energy First system designer will consult with you about the condition of your roof. If any work is needed, they will discuss it with you.

How long will it take to get my system turned on?

We do appreciate your patience. Once the panels are installed, it is up to the utility company to come out and inspect the installation. It generally takes 1-3 weeks for the utility company to come and inspect your solar project. That is why we pride ourselves on making every other step in the process as speedy as possible.

Most likely, your system is installed and you are waiting on your utility company to come out and inspect it. They can wait as long as they want before they schedule your inspection. We completely understand how eager you are to start saving money by going solar. We are working with others in the industry to change laws to improve the solar permitting process.

When will my system be turned on?

Your system will be turned on after we receive Permission to Operate (PTO) from your utility company. They will inspect your new system before they give us PTO. They decide when they are going to inspect your system. We have no say on when they do that inspection. We've seen it take several weeks with some utility companies.

What documentation do I need for my taxes?

You will likely need two forms from the IRS, Form 1040 and Form 5696. You may also need the receipts from your solar installation, However, we recommend you consult with a tax professional so you get everything you are entitled to receive.

How do I file a claim for performance on my system?

We are here to help! Contact us and we'll help you file your claim and handle processing it.

What if my roof leaks?

Our clients don't usually have any issues with roof leaks as a result of panel installation. If a leak does occur, we can easily remove the necessary panels to find and fix the leak.